Returns & Exchanges

Due to the perishable nature of our fresh seafood, we provide full refunds or replacements for any products that do not meet our high quality standards upon arrival. Please contact us within 24 hours of delivery to initiate a claim for damaged or incorrect items.

Return Process

• 1.
  Inspect Your Catch

  Upon delivery, please immediately inspect your seafood for freshness and accuracy against your order confirmation.

• 2.
  Document the Issue

  Take clear photographs of the product and its packaging, especially if there are visible signs of damage or temperature concerns.

• 3.
  Contact Our Crew

  Email our support team with your order number and photos within 24 hours so we can investigate the issue with our fleet.

• 4.
  Resolution

  Once approved, we will issue a full refund to your original payment method or arrange for a priority replacement in your next delivery.